Frequently Asked Questions  
Frequently Asked Questions
Frequently Asked Questions

A: Automatic Bill Payment is a convenient way to automatically pay your recurring bills using any American Express Card. Rather than writing multiple checks to pay your bills, you can have the charges for these and other services billed directly to your American Express Card.

Q: How do I sign up for Automatic Bill Payment with American Express?

A: Here's How to Get Started:
Visit and search for the service provider with which you would like to recur bill. You can search via state, industry or alphabetically. Or, if you already have the your service provider’s contact information, simply contact them directly.
2) Let them know that you would like to have your bill automatically charged to your Card.
3) Inform the service provider that you would like your payments charged automatically to your American Express Card. Please have your customer account number for that service provider and Card information ready. Keep track of all your recurring charges on your monthly American Express statement.

Q: Are there any costs associated with participating in Automatic Bill Payment with American Express?

A: No. American Express does not charge a fee for this convenient service.

Q: How long does it take for Automatic Bill Payment to take effect?

A: It may take up to three billing cycles for charges to appear on your Card. We recommend that you continue paying your invoices until your service provider informs you that your bill has been charged to your American Express Card. Often, this is indicated on your provider’s bill as Paid, in the amount due section of your statement.

Q: Will I still receive a bill from my service provider?

A: Most service providers will continue to send you a bill marked "Do Not Pay" or "Paid". Some offer the option to view your bill online rather than receiving paper statements in the mail.

Q: Whom should I call if I have a question about a charge that appears on my American Express Card statement, or if I am charged in error?

A: If you have a question regarding the amount billed by a particular service provider (for example, your cellular service), you should call the provider directly. If you have been billed by a service provider that you do not recognize, call the Customer Service number on the back of your Card.

Q: Will I receive rewards for bills I automatically pay with the Card?

A: Yes. As long as you are enrolled in reward program (cash back, points, miles) and are using an eligible, and enrolled Card, you can earn points, miles or cash back for virtually every dollar billed. In some cases, you will receive double points based on the Card you have.

Q: What should I do if my Card has been lost or stolen and I've received a replacement Card with a new account number?

A: In order to continue having your bills charged automatically to your Card, you will need to contact each service provider and provide them with your new Card account information.

Q: How do I cancel Automatic Bill Payment?

A: Contact each service provider directly to cancel your service or to change your method of payment. In some instances, the service provider will offer you the option of canceling and updating information online.

Q: What do I do if my service provider is not listed on the Automatic Bill Payment site?

A: Please call the service provider directly and ask them if you can have your bill automatically charged to your American Express Card.

Q: Can American Express help me sign up with a new service provider or change from one service provider to another?

A: To change service providers or to sign up with a new provider, you will need to contact that provider directly.

If you do not see your service provider listed, contact them directly to inquire about Card payment.
In some instances, it may take more than one billing cycle before initial paid amounts are posted to the Card account. Please remember to cancel these payments with your service provider if you close your Card account, and advise your service provider if your Card account number changes
Not all providers service all markets.